Fisk, Raymond: search on Z-Library

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1

Storytelling about places: Tourism marketing in the digital age

Bassano, Clara, Barile, Sergio, Piciocchi, Paolo, Spohrer, James C., Iandolo, Francesca, Fisk, Raymond

Journal:

Year:

2019

Language:

english

File:

PDF, 1.54 MB

english, 2019

2

Customer experience modeling: from customer experience to service design

Verma, Rohit, Teixeira, Jorge, Patrício, Lia, Nunes, Nuno J., Nóbrega, Leonel, Fisk, Raymond P., Constantine, Larry

Journal:

Journal of Service Management

Year:

2012

Language:

english

File:

PDF, 246 KB

english, 2012

3

Crowd‐funding: transforming customers into investors through innovative service platforms

Fisk, Raymond P., Ordanini, Andrea, Miceli, Lucia, Pizzetti, Marta, Parasuraman, A.

Journal:

Journal of Service Management

Year:

2011

Language:

english

File:

PDF, 184 KB

english, 2011

4

Observational data collection methods for services marketing: An overview

Stephen J. Grove, Raymond P. Fisk

Journal:

Journal of the Academy of Marketing Science

Year:

1992

Language:

english

File:

PDF, 1007 KB

english, 1992

5

Managing corporate identity: An internal perspective

Cláudia Simões, Sally Dibb, Raymond P. Fisk

Journal:

Journal of the Academy of Marketing Science

Year:

2005

Language:

english

File:

PDF, 1.63 MB

english, 2005

6

Transformative service research: An agenda for the future

Anderson, Laurel, Ostrom, Amy L., Corus, Canan, Fisk, Raymond P., Gallan, Andrew S., Giraldo, Mario, Mende, Martin, Mulder, Mark, Rayburn, Steven W., Rosenbaum, Mark S., Shirahada, Kunio, Williams, Je

Journal:

Journal of Business Research

Year:

2013

Language:

english

File:

PDF, 461 KB

english, 2013

7

Tracking the evolution of the services marketing literature

Raymond P. Fisk, Stephen W. Brown, Mary Jo Bitner

Journal:

Journal of Retailing

Year:

1993

Language:

english

File:

PDF, 2.08 MB

english, 1993

8

Theory Construction in Marketing: Some Thoughts on Thinkingby Gerald Zaltman; Karen LeMasters; Michael Heffring

Review by: Raymond P. Fisk

Journal:

Journal of Marketing

Year:

1984

Language:

english

File:

PDF, 191 KB

english, 1984

9

Cognitive Relativism and the Practice of Marketing Science

James A. Muncy and Raymond P. Fisk

Journal:

Journal of Marketing

Year:

1987

Language:

english

File:

PDF, 711 KB

english, 1987

10

The Development and Emergence of Services Marketing Thought

Brown, Stephen W., Fisk, Raymond P., Jo Bitner, Mary

Journal:

International Journal of Service Industry Management

Year:

1994

Language:

english

File:

PDF, 266 KB

english, 1994

11

Value cocreation in service ecosystems

Beirão, Gabriela, Patrício, Lia, Fisk, Raymond P.

Journal:

Journal of Service Management

Year:

2017

Language:

english

File:

PDF, 610 KB

english, 2017

12

The role of technology readiness in self‐service technology acceptance

Fisk, Raymond P., Lin, Jiun‐Sheng Chris, Chang, Hsing‐Chi

Journal:

Managing Service Quality

Year:

2011

Language:

english

File:

PDF, 165 KB

english, 2011

13

The impact of improvisation training on service employees in a European airline: a case study

Daly, Aidan, Grove, Stephen J., Dorsch, Michael J., Fisk, Raymond P.

Journal:

European Journal of Marketing

Year:

2009

Language:

english

File:

PDF, 89 KB

english, 2009

14

The future of services marketing: forecasts from ten services experts

Grove, Stephen J., Fisk, Raymond P., John, Joby

Journal:

Journal of Services Marketing

Year:

2003

Language:

english

File:

PDF, 114 KB

english, 2003

15

The impact of other customers on service experiences: A critical incident examination of “getting along”

Stephen J. Grove, Raymond P. Fisk

Journal:

Journal of Retailing

Year:

1997

Language:

english

File:

PDF, 1.70 MB

english, 1997

16

The influence of service environments on customer emotion and service outcomes

Fisk, Raymond P., Lin, Jiun‐Sheng Chris, Liang, Haw‐Yi

Journal:

Managing Service Quality

Year:

2011

Language:

english

File:

PDF, 268 KB

english, 2011

17

Changing the Course of Marketing: Alternative Paradigms for Widening Marketing Theory, Research in Marketing, Supplement 2by Nikhilesh Dholakia; Johan Arndt

Review by: Raymond P. Fisk

Journal:

Journal of Marketing

Year:

1987

Language:

english

File:

PDF, 255 KB

english, 1987

18

Rethinking Service Systems and Public Policy: A Transformative Refugee Service Experience Framework

Boenigk, Silke, Fisk, Raymond, Kabadayi, Sertan, Alkire, Linda, Cheung, Lilliemay, Corus, Canan, Finsterwalder, JÃ¶rg, Kreimer, Aaron A., Luca, Nadina, Omeira, Mansour, Paul, Pallab, Santos, Marcos F.

Journal:

Journal of Public Policy & Marketing

Year:

2020

File:

PDF, 786 KB

2020

19

Understanding value co-creation in complex services with many actors

Bo Edvardsson and Professor Anders, Professor, Pinho, Nelson, Beirão, Gabriela, Patrício, Lia, P. Fisk, Raymond

Journal:

Journal of Service Management

Year:

2014

Language:

english

File:

PDF, 547 KB

english, 2014

20

Complex service recovery processes: how to avoid triple deviation

Fisk, Raymond P., Edvardsson, Bo, Tronvoll, Bård, Höykinpuro, Ritva

Journal:

Managing Service Quality

Year:

2011

Language:

english

File:

PDF, 256 KB

english, 2011

21

The global refugee crisis: how can transformative service researchers help?

Nasr, Linda, Fisk, Raymond P.

Journal:

Service Industries Journal

Year:

2018

Language:

english

File:

PDF, 1.46 MB

english, 2018

22

Applications of impression management and the drama metaphor in marketing: an introduction

Fisk, Raymond P., Grove, Stephen J.

Journal:

European Journal of Marketing

Year:

1996

Language:

english

File:

PDF, 32 KB

english, 1996

23

Going green in the service sector

Grove, Stephen J., Fisk, Raymond P., Pickett, Gregory M., Kangun, Norman

Journal:

European Journal of Marketing

Year:

1996

Language:

english

File:

PDF, 187 KB

english, 1996

24

Bridging the academia-practitioner divide: the case of “service theater”

Daly, Aidan, Baron, Steve, J. Dorsch, Michael, P. Fisk, Raymond, J. Grove, Stephen, Harris, Kim, Harris, Richard

Journal:

Journal of Services Marketing

Year:

2014

Language:

english

File:

PDF, 259 KB

english, 2014

25

Service Design for Value Networks: Enabling Value Cocreation Interactions in Healthcare

Patrício, Lia, de Pinho, Nelson Figueiredo, Teixeira, Jorge Grenha, Fisk, Raymond P.

Journal:

Service Science

Year:

2018

Language:

english

File:

PDF, 1.19 MB

english, 2018

26

Developing the impression management skills of the service worker: an application of Stanislavsky's principles in a services context

Grove, Stephen, Fisk, Raymond, Laforge, Mary

Journal:

Service Industries Journal

Year:

2004

Language:

english

File:

PDF, 105 KB

english, 2004

27

Cognitive Relativism and the Practice of Marketing Science

Muncy, James A., Fisk, Raymond P.

Journal:

Journal of Marketing

Year:

1987

File:

PDF, 1.82 MB

1987

28

Systemic Social Innovation: Co-Creating a Future Where Humans and all Life Thrive

Fisk, Raymond, Fuessel, Angie, Laszlo, Christopher, Struebi, Patrick, Valera, Alessandro, Weiss, Carey

Journal:

Humanistic Management Journal

Year:

2019

File:

PDF, 862 KB

2019

29

Book Review: Changing the Course of Marketing: Alternative Paradigms for Widening Marketing Theory, Research in Marketing, Supplement 2

Fisk, Raymond P.

Journal:

Journal of Marketing

Year:

1987

File:

PDF, 542 KB

1987

30

Elevating the human experience (HX) through service research collaborations: introducing ServCollab

Fisk, Raymond P., Alkire (nÃ©e Nasr), Linda, Anderson, Laurel, Bowen, David E., Gruber, Thorsten, Ostrom, Amy L., PatrÃcio, Lia

Journal:

Journal of Service Management

Year:

2020

File:

PDF, 482 KB

2020

31

Accelerating employee-related scholarship in service management

Subramony, Mahesh, Ehrhart, Karen, Groth, Markus, Holtom, Brooks C., van Jaarsveld, Danielle D., Yagil, Dana, Darabi, Tiffany, Walker, David, Bowen, David E., Fisk, Raymond P., Grönroos, Christian, Wi

Journal:

Journal of Service Management

Year:

2017

Language:

english

File:

PDF, 315 KB

english, 2017

32

Internalisation or externalisation?

Fisk, Raymond P., Kowalkowski, Christian, Kindström, Daniel, Witell, Lars

Journal:

Managing Service Quality

Year:

2011

Language:

english

File:

PDF, 214 KB

english, 2011

33

DESIGN-EASE, Version 1.1 (1986);JASS, Version 2.1 (1986);X-STAT, Version 1.1 (1985);EXPERtIMENTAL DESIGN, Version 1.0 (1986)

Review by: Raymond P. Fisk

Journal:

Journal of Marketing Research

Year:

1988

Language:

english

File:

PDF, 787 KB

english, 1988

34

Design for service inclusion: creating inclusive service systems by 2050

Fisk, Raymond P., Dean, Alison M., Alkire (née Nasr), Linda, Joubert, Alison, Previte, Josephine, Robertson, Nichola, Rosenbaum, Mark Scott

Journal:

Journal of Service Management

Year:

2018

Language:

english

File:

PDF, 287 KB

english, 2018

35

Does service‐dominant design result in a better service system?

Fisk, Raymond P., Edvardsson, Bo, Ng, Gloria, Zhi Min, Choo, Firth, Robert, Yi, Ding

Journal:

Journal of Service Management

Year:

2011

Language:

english

File:

PDF, 225 KB

english, 2011

36

Wiring and growing the technology of international services marketing

Fisk, Raymond P.

Journal:

Journal of Services Marketing

Year:

1999

Language:

english

File:

PDF, 173 KB

english, 1999

37

Society Records and Activities

Harold N. Fisk, H. A. Ireland, D. H. Eargle, Raymond Siever, Paul E. Potter, Robert G. Young, Louis F. Dellwig, W. C. Krumbein, F. Alton Wade, L. L. Sloss, E. C. Dapples, Lynn Jacobsen, J. Laurence Ku

Journal:

Journal of Paleontology

Year:

1954

Language:

english

File:

PDF, 5.42 MB

english, 1954

38

AAA Goes to the Conference of the Parties

Fiske, Shirley, Crate, Susie, Khan, Naveeda, Raymond, Julie, O'Reilly, Jessica

Journal:

Anthropology News

Year:

2018

File:

PDF, 219 KB

2018

39

National advertising, brands, and channel control: An historical perspective with contemporary options

Charles H. Patti, Raymond P. Fisk

Journal:

Journal of the Academy of Marketing Science

Year:

1982

Language:

english

File:

PDF, 877 KB

english, 1982

40

Orienting Attention in Aging and Parkinson's Disease: Distinguishing Modes of Control

Kingstone, Alan, Klein, Raymond, Morein-Zamir, Sharon, Hunt, Amelia, Fisk, John, Maxner, Charles

Journal:

Journal of Clinical and Experimental Neuropsychology

Year:

2002

Language:

english

File:

PDF, 180 KB

english, 2002

41

Book Review

Fisk, Raymond P.

Journal:

Journal of Marketing Research

Year:

1988

File:

PDF, 552 KB

1988

42

[IEEE 2013 IEEE 15th International Conference on e-Health Networking, Applications and Services (Healthcom 2013) - Lisbon, Portugal (2013.10.9-2013.10.12)] 2013 IEEE 15th International Conference on e-Health Networking, Applications and Services (Healthcom 2013) - Healthcare professionals as customers: A service perspective on Portuguese primary care health information systems

Teixeira, Jorge Grenha, Patricio, Lia, Nobrega, Leonel, Constantine, Larry, Fisk, Raymond P.

Year:

2013

Language:

english

File:

PDF, 220 KB

english, 2013

43

The Frontiers in Service Conference: a 20-year retrospective

Dorsch, Michael J., Fisk, Raymond P., Grove, Stephen J.

Journal:

Service Industries Journal

Year:

2014

Language:

english

File:

PDF, 143 KB

english, 2014

44

Requirements engineering for multi-channel services: the SEB method and its application to a multi-channel bank

Lia Patrício, João Falcão e Cunha, Raymond P. Fisk

Journal:

Requirements Engineering

Year:

2009

Language:

english

File:

PDF, 860 KB

english, 2009

45

Reflections on Teaching Marketing in Austria

Fisk, Raymond P.

Journal:

Marketing Education Review

Year:

1990

Language:

english

File:

PDF, 589 KB

english, 1990

46

Thermal (1,3)-allylic rearrangements in sulfoxides and sulfones

Raymond D. Baechler, Pamela Bentley, Lisa Deuring, Susan Fisk

Journal:

Tetrahedron Letters

Year:

1982

Language:

english

File:

PDF, 326 KB

english, 1982

47

Improvisation in service performances: lessons from jazz

John, Joby, Grove, Stephen J., Fisk, Raymond P.

Journal:

Managing Service Quality

Year:

2006

Language:

english

File:

PDF, 319 KB

english, 2006

48

[ACM Press the 9th international conference - Funchal, Madeira, Portugal (2004.01.13-2004.01.16)] Proceedings of the 9th international conference on Intelligent user interface - IUI '04 - Designing interaction experiences for multi-platform service provision with essential use cases

Patrício, Lia, Falcão e Cunha, João, Fisk, Raymond P., Nunes, Nuno J.

Year:

2004

Language:

english

File:

PDF, 161 KB

english, 2004

49

National Trends in Hospital Advertising

Fisk, Raymond P., Batton, Gail Grimes

Journal:

Journal of Hospital Marketing

Year:

1988

Language:

english

File:

PDF, 9.33 MB

english, 1988

50

THE STUDENT WORKERS' ROUND TABLE

Harry T. Stock, W. Knighton Bloom, Noble C. Powell, Newton C. Fetter, W. R. Steininger, Nathan M. Fiske and Raymond H. Leach

Journal:

Christian Education

Year:

1930

Language:

english

File:

PDF, 1.05 MB

english, 1930

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